🫶 Returns 🫶

We do not accept returns. However, we are more than happy to replace or refund items with manufacturing faults such as printing errors at no cost to you! To begin a return email us at hello@cherry-sorbet.com quoting your order number within 30 days of your delivery.

Our products are made-to-order and for this reason we cannot offer cancellations, exchanges or returns in the event that you order the incorrect size, print or colour option. 

How long will my return take?

Once you have begun the returns process by emailing us, we will arrange your return shipping label.

As soon as we have the faulty item in hand, we can send out your replacement. The duration of the returns transaction depends on your location, please refer to estimated shipping times here.

I chose to refund my faulty item, when will I get my money?

Once the previous steps have been taken and we have received your faulty item, refunds can take up to 30 working days to hit your account.

This is because we have to ensure the supplier releases funds before finalising the refund.

Can I return a gift?

As per our usual policy, we are unable to accept returns on gifts. If your item has a manufacturing fault, please ensure the person who ordered the item for you gets in touch within 30 days of their delivery to initiate the exchange/refund process.